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Twisted Kustoms complaints

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32315 Bowie Street
White Castle, LA 70788 | Get Directions

(225) 716-4172

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Total Amount in Dispute:
$7,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Twisted Kustoms closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Twisted Kustoms

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1/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $7,500.00 Amount Settled: $0.00

Customer Complaint

1/3/2024

I went to Twisted Kustom to get my car painted i was told I had hail damages and its would be 7500 to paint the car I put down 5,000 and 500.00 payments every week until paid in full when I got my car it was dirty still had tape on the car you can see where it wasnt painted correctly i had areas that had running paint and whit spots in the paint i brought the car back they tried to correct it and after I still want satisfied the paint job that was done on my car was horrible the roof of the was wasnt even painted it have running spots on the car as well ask debri in the paint and i still have hail damages on the roof and hood. I was told my car old and painted before but this business paints old school cars I feel I was taken advanage of BC im a woman I seek my car to be painted correctly or half my money back to correct the job properly. I left messages for the owner and never received a call back its now Dec. 30 2023 its been a month since I pick the car up. Resolution Sought I want the car repainted correctly and hail damage out and clean with no tape on the car. Or a refund of 3500 to get the car repainted correctly.

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