Two Daves Auto complaints

The vehicle was first brought to us to look at in July of 2020. Multiple problems were found and reported to the customer. She was made aware that the repairs would not be started until she was able to pay at least half of the money up front and the vehicle would not be released until the bill was paid in full. We were told the owner had no way to pay for the repairs at the time. We were then told her boyfriend's mother was going to make payments every other month towards the repairs. The customer made three payments to satisfy the bill, one in October, one in December, and the final payment in February at which point the work was complete. The customer was informed of many concerns but only wanted the bare minimum done to get the car on the road. We recommended replacing all eight ignition coils as they were all original to the car but the customer only wanted the failed coil replaced at that time. We replaced the failed #7 coil, repaired the wiring harness for cylinder #2 that had been eaten by mice, and cleared the engine codes. We also did all the other repairs on the customer approved work order so the car would pass state inspection. The customer was told that the inspection sticker was a temporary sticker, meaning the car passed the safety portion of the state inspection but had not yet passed the emissions portion. We told the customer to drive the car for a couple days and then return so we could put the full sticker on. The car returned approximately one month later with a different failed coil. We replaced the coil and cleared the engine codes. The customer was again told to return in a couple days so the car would be able to pass the emissions test for state inspection. Approximately six months and ten thousand miles later the car returned with another failed original coil and excessively worn front tires. We replaced the failed coil and checked the front end for issues that would cause the tires to wear as much as they did. No excessive play was found in the front end but the alignment was substantially out. One of the front wheels had damage suggesting it had sustained an impact that would affect the alignment. We aligned the vehicle and told the customer to return in a couple days to allow the car to pass the emissions test and get the full sticker. This is the final time we saw the car, which was three months ago and we have not heard from the customer since.

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