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Two Fish Inc complaints

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4017 Orchard Lake Drive
Louisville , KY 40218-4758 | Get Directions

(502) 777-4114

http://www.koipondcleanersloui...

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Total Amount in Dispute:
$3,321.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Two Fish Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Two Fish Inc

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7/20/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $3,321.48 Amount Settled: $0.00

Customer Complaint

6/24/2022

Tim Wooley took my money from 4-7-2022 supposed to done my fish pond in the 3rd week of June, he have so many reasons to delay my job I don't want his job no more. I cancel the contract I need my deposit back. Resolution Sought I want my deposit back. I willing paid $ 300.00 for little dig on my back yard about 2 hours the business 502-777-4114.

Company Response

7/8/2022

Miss Tran was in contract We had a death in the family father died from cancer I took off the week before he died to come for him and then the week of his funeral and then one week for a sick crew everyone was almost or sick to point of hospitalization. Covid symptoms not Covid. When we drew our pond she was ancy but not wanting to cancel. We had already bought all materials and delivered 3 tons of rock. After guys Dug a hole for the pond she called me and said Crew was too young and should bring in professional equipment and crew and she wanted her money back and no one to be on property. There were no complications with Job there were no issues with employees or behaviors or language and yet she still was not willing to let us finish the job she just wanted is gone. Then the next day she wanted her money back in full. I am very open about the fact that I'm a family owned business and the family comes first the loss of a father is a pretty big deal and having every employee you have sick is also a pretty big deal. I do not think these are one excuse after another and I cannot give her a refund.

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