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Two Men And A Truck complaints

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5083 Westerville Road
Columbus , OH 43231 | Get Directions

(614) 423-4842

https://twomenandatruck.com/

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Two Men And A Truck closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Two Men And A Truck

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8/15/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

6/22/2022

They broke my tv during my move. Both the movers and the manager I spoke to day of said I was covered and I would be receiving a new tv. After reaching out to their employee who handles claims they informed me no retribution would be given. Resolution Sought I want the money for my tv.

Company Response

7/21/2022

When preparing estimates for customers we discuss proper preparation of TV's when the item does not have the original box or proper packing supplies to transport the safest. When our movers arrive they will complete a walk through with the customer and document anything that is a concern, have a conversation with the customer in regards to the concern and then proceed as directed by the customer. In this case our movers did document a TV that was not properly prepared prior to arrival so our movers had a discussion with the customer to protect and proceed with moving the TV. I attached a release of liability that the customer agreed to sign stating they understand the circumstance in moving the TV. Although Two Men and a Truck still does their best to protect unboxed items such as the TV in question, the safest way to move TVs is when packed properly in their original box. Based on our investigation, the TV was properly handled by Two Men and a Truck employees. We must respectfully deny liability for the damaged TV.

Customer Rebuttal

8/3/2022

Two men and a truck denied telling me that my tv wasn't covered and their employees lied about telling me my tv was covered I am completely dissatisfied with their customer service and their deceitful business practice. I want the money for my tv.

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