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Two Men and a Truck complaints

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39201 Schoolcraft Road, Suite B16
Livonia, MI 48150 | Get Directions

(734) 720-1539

http://www.twomenandatruck.com...

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Two Men and a Truck closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Two Men and a Truck

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8/4/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

7/19/2021

We coordinated for this business to move my mom's dining room set to her home prior to mother's day. They put a deep cut on the top of her table and tried to hide it. Once I got them to acknowledge it and reminded them of their policy to fix it, they agreed. They picked up her table and leaves and have had her table for over two months! They don't communicate status and haven't responded to our efforts outside of continued delays. I think that the FTC should also be contacted for deceptive practices concerning its false policy promises to fix damages. Resolution Sought Fix the table immediately or immediately return the table with leaves and/or reimburse my mom for her table, the move, and/or her inconvenience. She also requires an apology for how she was treated.

Company Response

7/23/2021

There hasn't been anything deceptive about the process for claims resolution. I talked with Lolita within minutes of the alleged damage and told her what her options were. I offered to have the table repaired or to compensate her right then and there for the damage. Lolita said that she didn't want to be compensated for the damage, she'd rather have the table repaired. I talked with our repair vendors, and they told me that they were booked up for at least 6 weeks, but they would get to it eventually. I told Lolita the timeline and she agreed to have the repair work done even with the long wait. We have been in communication with her mother since that is who the table belongs to. I can't make the repair process speed up because I'm not a furniture repair specialist. We hire professionals to do that type of work and I can't control another company's work pace, responsiveness, schedule, or anything of the sort. I also was not pleased with the lack of communication coming from the repair specialists. The table is scheduled to be finished and delivered on Monday July 26th. Lolita's mother is aware of this.

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