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txdlp.com complaints

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(877) 934-1721

http://www.txdlp.com

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Total Amount in Dispute:
$35.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against txdlp.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against txdlp.com

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10/8/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $34.95 Amount Settled: $0.00

Customer Complaint

9/25/2024

This site offers to help you renew your drivers license. They took money and I received nothing. No receipt, only the form I filled out and a document with a link to the actual site to the Texas department of transportation. Resolution Sought Reimbursee me.

Company Response

9/26/2024

Hello, our website provides assistance to help streamline your drivers license questions and renewal, and makes attempts to specify what services we provide. We also offer a 60 day full refund guarantee if you are not satisfied. In accordance with this, we have refunded the customer associated with the inquiry. If they have further questions, please contact customer service at 877-934-1721. Thank you, Customer Service

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