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TXU Energy Retail Company, LLC complaints

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PO Box 650764
Dallas, TX 75262 | Get Directions

(800) 818-6132

http://www.txu.com

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Total Amount in Dispute:
$4,443.00

Total Amount Settled:
$0.00

Complaint Experience

25%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

4 complaints against TXU Energy Retail Company, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

4 complaints against TXU Energy Retail Company, LLC

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1/11/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/16/2022

They refuse to move the turn on date for my service even though i am 70 and sleeping in 28 degree weather Resolution Sought I would just like to sleep in a warm place.

12/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $285.17 Amount Settled: $0.00

Customer Complaint

11/7/2022

I'm being excessively charged for usage that I don't have any ideal why my charges r steadily increasing. I'm not even using the amount of usage they are saying I feel upset and angry. I have been there only a month at resident and had issues with stay which caused me not to be there as much 1st, which was discounted. From 10/6/22 move in I've paid from deposit and accumulated fees totaling $435.17 to now they want $210.17 by 11/14/22. When I tried reaching out to them about this matter and it should be investigated, they gave run around and put blame towards my plan. Which they were the ones to offer this as best plan, then on day of speaking with supervisor he tries to give another plan and give a good rebuttal for the dishonesty and displeased service I've been provided. They promised a rewards card at beginning my service which I'd receive but never did receive it at the time of call with supervisor, instead I noticed later after speaking with supervisor. Supposedly corrections were made plan change rewards card being issued but still no one to come out to check why am I being charged if I haven't been running my electricity. This is not the only account with TXU Energy but one that's been added they have giving me the same issues with other account as well and getting worse lies broken promises... Resolution Sought Reduce outrageous fees, service connections if can't be resolved close contract with no binding agreements

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