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U-Haul Moving & Storage of Riverside complaints

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4565 Linden Avenue
Dayton, OH 45432 | Get Directions

(937) 258-8112

https://www.uhaul.com/location...

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against U-Haul Moving & Storage of Riverside closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against U-Haul Moving & Storage of Riverside

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2/5/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

11/18/2022

I rented a U-Haul I'm the gentleman I had the U-Haul storage unit broke into and then the truck stolen from the same property when the unit was broken into they said their cameras dates and times were wrong so they couldn't see who stole my stuff and being accused of doing it myself or having someone done it for me after 8 months of going through this since the end of April I've been there four years paid my premiums and my storage payments on time and they're denying my $1,000 claim their insurance company request is saying that I had something to do with it and I knew the person that broke into it yes I think I do know who broke into it and I've given them all the information but they're secured location cameras couldn't see anything cuz they were on the wrong dates and times I don't know what to do there insurance company request is just giving the runaround and basically calling me a liar and a thief I think this is not good business practice I paid my premiums I have plenty of proof and please reports stating that the unit was broken into so if someone could help me out in any way I would appreciate it Resolution Sought I would like their insurance company to pay my claim like they were supposed to do at the end of April when my unit got broke into I truly feel they should be liable for it all since their cameras weren't dated correctly. And then before they could settle this insurance claim on my unit I had a truck stolen out of the storage area. They still won't show me the footage of who took the truck and it won't give me the lock back I gave them that was cut off my unit that I paid for that's my property

Company Response

1/24/2023

A claim was made by this customer, Repwest is the insurance claims department. I sent them photos of the unit and gave them all the information they needed. The customer gave the code and key to the room per notes on his contract by the last manager. When using a saw to cut a lock off a room, it damages the hasp, so no damage to hasp at all. So, Repwest decided it was him or someone he gave his keys to, which is against our policy, so the claim was denied. The truck wasn't on contract and we don't cover vehicles with our covere here. We don't have many cameras there yet because we bought the storage place a little over a year ago. I did everything I could do for the cusotmer and it was up to the claims department. If they decline a claim, it's for a good reason. I can't change their minds.

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