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U2C complaints

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110 East Broward Blvd. #1700
Fort Lauderdale, FL 33301 | Get Directions

(844) 679-0909

http://www.u2connectnow.com

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Total Amount in Dispute:
$159.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against U2C closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against U2C

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1/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $159.00 Amount Settled: $0.00

Customer Complaint

11/9/2022

I ordered internet service from this company on September 27 haven't received any service they told me that they would refund my money two weeks ago and instead of a refund they tried to take more money out of my account they are stealing hard earned money from hard working people I am not the only one there's hundreds of people complaining they had the very same thing happened to them I have every correspondence with this company saying I was getting a refund the phone number 18446790909 Resolution Sought I want a full refund and for the company to stop advertising that they offer high speed internet

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