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Uber Technologies, Inc. complaints

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1515 3rd Street
San Francisco, CA 94158 | Get Directions

http://www.uber.com

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Total Amount in Dispute:
$63,220.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

425 complaints against Uber Technologies, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
421	Unanswered

425 complaints against Uber Technologies, Inc.

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5/8/2025

RESPONSE: Complaint was not answered Amount in Dispute: $39.69 Amount Settled: $0.00

Customer Complaint

4/14/2025

I ordered food on 3.29 using a voucher I received from work. I ordered from pot belly, took the order for ever dude kept getting lost literally was driving in the wrong direction. Then we he arrives late some of my items are missing. I raise the concerns immediately to uber eats but they have no way to talk to anyone. They want you so submit a claim and wait 48-72 hours for reaponse. Which i did and then they tell me it was tesolved i have no email or any communication that would make that a true statement. I have tried to reach out again and again but I received bad customer service and communication. Resolution Sought I want my full refund back

5/8/2025

RESPONSE: Complaint was not answered Amount in Dispute: $15.25 Amount Settled: $0.00

Customer Complaint

4/14/2025

I was away from my phone for a few minutes and they canceled my order from cvs. I went to customer service to get a refund and they didn't give me no further detail as to why they couldn't get me the refund. I am beyond frustrated with Uber with it's expensive prices, and horrible customer service Resolution Sought Give me my refund and issue credits on my account

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