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Uber Technologies, Inc. complaints

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1515 3rd Street
San Francisco, CA 94158 | Get Directions

http://www.uber.com

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Total Amount in Dispute:
$62,385.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

430 complaints against Uber Technologies, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
426	Unanswered

430 complaints against Uber Technologies, Inc.

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6/5/2025

RESPONSE: Complaint was not answered Amount in Dispute: $38.11 Amount Settled: $0.00

Customer Complaint

5/12/2025

I have reached out to both Poke Co and Ubereats the day this happened I ordered 2 poke bowls through Ubereats. When I finished eating mine, as I was eating the last bit of lettuce, I felt something hard in my mouth and spit up a large shard of glass. In the upcoming day, I was very afraid that I ate other glass in the bowl that was almost finished. I submitted the attached pic in all honesty and the response I got from Ubereats is that they wouldnt refund anything as the "meal was finished" but the glass was at the bottom in the last few bites, so I am unsure why this is being held against me I also spoke with the restaurant Poke Co in Mira Mesa same day, and they said they'd call me back but never did this could have been a serious health issue had I swallowed it or if there were more, and I lack comprehension at the lack of care from Ubereats the ubereats representative also hung up on me and she was very court with me Resolution Sought I would like a refund and apology from Ubereats for not escalating this further and defending the customer

6/5/2025

RESPONSE: Complaint was not answered Amount in Dispute: $11.62 Amount Settled: $0.00

Customer Complaint

5/12/2025

I ordered an Uber for the first time, today. I ordered the Uber for 9:51, as I was clicking over it switched the times. I tried to go back and correct the situation but Uber canceled the trip and just decided to charge me a cancelation fee. For over an hour now, I have been trying and trying to get in contact with uber/ speak to a representative but when I call the number it tells me to hit the number 3 to speak to a representative but when I hit 3 the phone hangs up every time. Flat one point it directed me to go to help.uber.com, I went there like 7 or 8 times and no matter what you hit it always takes you back to reserving a ride. I am not able to speak to customer representatives, file a complaint/ speak with someone else to get my issue resolved. They took money out of my account for a fee without my knowledge/ consent. I didn't cancel the trip, I tried changing the times on there and it took it upon themselves to cancel my trip and charge me a cancelation fee. Resolution Sought Get refunded.

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