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Uber Technologies, Inc. complaints

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1515 3rd Street
San Francisco, CA 94158 | Get Directions

http://www.uber.com

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Total Amount in Dispute:
$49,067.00

Total Amount Settled:
$86.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

354 complaints against Uber Technologies, Inc. closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
348	Unanswered

354 complaints against Uber Technologies, Inc.

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9/29/2026

RESPONSE: Complaint was not answered Amount in Dispute: $8.36 Amount Settled: $0.00

Customer Complaint

9/3/2026

Uber Eats displayed a buy one personal Pam Pizza get one free that was not what was provided. They are now telling me my money cannot be refunded and that it is on Pizza Hut, which is not it is on Uber Eats.! Resolution Sought I literally had to call my bank and cancel my card, but they could not Stop the payment from being processed! I want my money to be refunded

9/24/2026

RESPONSE: Complaint was not answered Amount in Dispute: $51.00 Amount Settled: $0.00

Customer Complaint

8/31/2026

I paid Uber in advance to travel from 1388 Magill Avenue to the Chuckansi Casino. I was sent a Indian driver who didn't speak english. He picked me up and stopped in a place called Madera. He refused to take me to my destination. He closed out the ride and made me exit his vehicle. I was left on a street corner in Madera, after having prepaid to get to Chuckansi. I phoned the ADT safety folks on my phone and was given a web link for customer service. It didn't work. I had to order and pay for a second Uber to get me to my original destination at Chuckansi Casino. Uber doesn't have a dedicated phone number to call for what happened to me. They really must have some kind of immediate live assistance for bad situations concerning their customers. Resolution Sought I want a refund for the ride. I want a few free rides to make up for the trauma and severe anxiety I experienced.

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