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Uber Technologies, Inc. complaints

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1515 3rd Street
San Francisco, CA 94158 | Get Directions

http://www.uber.com

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Total Amount in Dispute:
$51,439.00

Total Amount Settled:
$86.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

373 complaints against Uber Technologies, Inc. closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
367	Unanswered

373 complaints against Uber Technologies, Inc.

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6/16/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $30.75 Amount Settled: $30.75

Customer Complaint

6/15/2026

Order UberEats via Instacart app. When calling customer service to inform that the order was never delivered to me they told me there was nothing they could do since the driver stated order was delivered. I asked for a supervisor and was hung up on called right back and was informed I would not get a refund and could not speak with a supervisor. I was advised my matter had been escalated but at the end of the call I received an email saying the ticket is closed Resolution Sought Refund me for the order I never received

Company Response

6/15/2026

Per consumer: A supervisor fixed the issue and refunded me this claim could be closed

7/8/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/13/2026

I am requesting an investigation into the practices used by Uber Eats and similar delivery platforms regarding driver performance metrics, order distribution, and earnings.As a delivery driver, I have observed that drivers are encouraged to maintain certain performance standards and status levels (such as Gold, Platinum, and Diamond) to remain competitive on the platform. However, many of the factors affecting these metrics are outside the driver's control, including restaurant delays, traffic congestion, and customer-related issues. I am concerned that drivers who do not meet these standards may receive fewer delivery opportunities or lower-paying orders, even when they invest the same amount of time, effort, vehicle expenses, fuel costs, insurance costs, and maintenance expenses as higher-status drivers. Furthermore, drivers are classified as independent contractors, yet the platform's policies may indirectly pressure drivers to accept low-paying orders or work under conditions that affect their ability to earn a reasonable income. Many drivers feel compelled to comply with platform requirements despite significant operating costs and limited transparency regarding how orders are distributed. Resolution Sought 1. The fairness and transparency of order distribution practices. 2. Whether driver status programs create unequal earning opportunities. 3. The impact of performance metrics that depend on factors outside a driver's control. 4. Whether drivers receive sufficient information regarding how delivery opportunities are assigned. 5. The overall fairness of compensation after accounting for vehicle expenses, fuel, depreciation, and maintenance costs.

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