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Uber Technologies, Inc. complaints

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1515 3rd Street
San Francisco, CA 94158 | Get Directions

http://www.uber.com

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Total Amount in Dispute:
$67,102.00

Total Amount Settled:
$183.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

372 complaints against Uber Technologies, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
369	Unanswered

372 complaints against Uber Technologies, Inc.

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5/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $21.61 Amount Settled: $0.00

Customer Complaint

4/9/2024

Uber eats did not deliver my order to my door nor showed any evidence they dropped it off via photo and security cameras show they never came to my door. I tried calling them and they didn't speak English. So I requested a refund on the app and ordered the food again. They denied giving me a refund which is illegal if they have no proof it was ever delivered. They illegally charged me without service and I called them many times resulting in a run around waiting for a supervisor to call for a week after three attempts of calling back to ask for one. Today was the final straw as they acknowledged they charged me for something that did not arrive but told me I cannot be refunded because it's ineligible for a refund. But legally no explanation why, only stating that driving confirmed dropped off with a pin. I live in an apartment building which a pin drop means nothing. I have proof and how can they trust it was dropped off correctly if drive cannot speak English or read directions. I want my refund and they owe me this on top of interest for dealing with this. They also paid out the drivers tip that I attempted to take away. This needs to be addressed and elevated for investigation. Resolution Sought Refund me and now they owe me double

5/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $49.22 Amount Settled: $0.00

Customer Complaint

4/8/2024

Contacted Uber to arrange ride. Site said 22.00, gave card number. This was done today 4/5/24. A few minutes later I checked my on line banking and Uber charged my card $49.22. And said services were completed on September 17 of 2023. Which just happy to exceed there limit for disputing charge. Clearly a scam . Have snap shots of all. Resolution Sought Refund money.

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