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Ubisoft complaints

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4000 Aerial Center Parkway, Suite 101
Morrisville, NC 27560 | Get Directions

(514) 490-2000

http://www.ubisoft.com

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Total Amount in Dispute:
$111.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Ubisoft closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Ubisoft

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5/6/2025

RESPONSE: Complaint was not answered Amount in Dispute: $2.00 Amount Settled: $0.00

Customer Complaint

4/10/2025

This game has been out since 2015 rainbow six siege, never have they locked someone out of a game mode for trash talking, they have a future in the game that makes it to where players cannot express themselves in a competitive nature, they have locked standard mode (which has been accessible to all since 2015) Resolution Sought Removale of honor system.

4/16/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/21/2025

I have accidentally deleted my main character on the division 2 witch is ran by ubisoft and after multiple attempts to get into contact with then I have received no help and would just like my character to be restored on my main account phreeeezy21 Resolution Sought I would just like to have the character I deleted restored which I know is possible I just can't get any support or response from Ubisoft

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