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Ubisoft complaints

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4000 Aerial Center Parkway, Suite 101
Morrisville, NC 27560 | Get Directions

(514) 490-2000

http://www.ubisoft.com

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Total Amount in Dispute:
$109.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Ubisoft closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Ubisoft

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4/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/1/2024

They are of no help recovering my account. Resolution Sought I want my account recovered.

3/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $108.86 Amount Settled: $0.00

Customer Complaint

2/23/2024

I purchased a game 2x. I was supposed to get reimbursed for the first amount. I never did. Then I purchased it again. The company claims I did not purchase it. I have trued endlessly to contact the company with my proof of purchase. They make it EXTREMELY difficult to do so. There is absolutely no phone # or email to be had. You have to search endlessly for the correct area to upload the info. Then when you finally find it and follow the prompts and it dies not open to the required icon. It dies not even appear under the steps I followed. Then when I finally go back and send them a text that it won't appear, they send the ADD FILES ICON but I am still unable to submit it. I have spent 1.5 hrs searching to no avail. Thus is done purposely because they do nit want to be contacted. If I make a purchase through them, I should be able to contact them in some form. They shouldn't be allowed to operate in this manner and drive a paying customer or any customer to the point of frustration. It us not right. If you have a business, you must provide some firm of contact. Resolution Sought I would like a refund regarding my first order and to be able to connect to my game that I purchased fir a second time. The game is called SKULL & BONES. Thank you .

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