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Uihongi Eteaki Concrete complaints

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5524 NE 23rd Avenue
Vancouver, WA 98663 | Get Directions

(360) 901-7219

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Uihongi Eteaki Concrete closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Uihongi Eteaki Concrete

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7/21/2022

RESPONSE: Complaint was not answered Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

6/27/2022

Gave various prices first price he measured was 2,600, next was 4,000, verbal 6,000 if he Went under deck which he didn't do I asked for a contract number times they produced one which I signed on the work. They going do exclude some of the he keep it again. I ask wouldn't give it to me finally they do the 6000 without doing all the work. Nothing now I was to file a complaint because they don't do what they verbally stated a price and they would give me a contract ask number of times verbally he states one price on a card he Gave me to up in price he stated he didn't Measure the lower price did he keep stated verbally what I asked for contract never would give it finally at very end he wanted money I ask for contract he stated I'll give it tomorrow insisted I want it now. Resolution Sought Nothing now I was to file a complaint because they don't do what they verbally stated a price and they would give me a contract ask number of times verbally he states one price on a card he Gave me to up in price he stated he didn't Measure the lower price did he keep stated verbally what I asked for contract never would give it finally at very end he wanted money I ask for contract he stated I'll give it tomorrow insisted I want it now.

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