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Ulta Beauty Guest Services complaints

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1000 Remington Boulevard, Suite 120
Bolingbrook, IL 60440 | Get Directions

(866) 983-8582

http://www.ulta.com/

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Total Amount in Dispute:
$3,681.00

Total Amount Settled:
$170.00

Complaint Experience

13%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

24 complaints against Ulta Beauty Guest Services closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
1	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
21	Unanswered

24 complaints against Ulta Beauty Guest Services

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4/23/2026

RESPONSE: Complaint was not answered Amount in Dispute: $252.83 Amount Settled: $0.00

Customer Complaint

3/30/2026

I am filing a complaint regarding an order charged on December 31, 2025, in the amount of $252.83 for merchandise that I never received. Ulta Beauty confirmed in writing that I was eligible for a replacement or refund. I chose a replacement, but no replacement was ever sent. After weeks of no resolution, I disputed the charge through my credit card company. Ulta Beauty is now refusing to assist, stating they cannot provide a replacement or refund due to the chargeback. This has left me charged for merchandise I never received, despite their prior written acknowledgment of the issue. I am requesting that Ulta Beauty honor their original commitment a full refund. Order # M196036398 Resolution Sought I would like them to reimburse the charge that they recharged From December when I received a temporary credit and massive card told me that they recharge the card on February 18

2/10/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

1/14/2026

Bought a gift card for my granddaughter for Christmas. The pin numbers were not legible. After contacting the company by phone and emails I was told several times I would receive a replacement digital card. I emailed pics of the card serial numbers card number. I received an email from the company saying that 50.00 balance was on the card. However, I am still getting the run around after 16 emails back & fourth. I have all the emails and will gladly send them to you. Resolution Sought I want a refund or a digital gift card

Company Response

2/10/2026

I did indeed finally settle this matter with Ulta. I thank you for your help with this matter.

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