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Ultimate Transport 123 complaints

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1614 North Grand Avenue
Baldwin, NY 11510 | Get Directions

(888) 885-9123

http://www.autotransport123.co...

24 Hour Customer Service

Office Hours 6 days from 9:00am to 9:00pm

Office closed Sundays

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Total Amount in Dispute:
$225.00

Total Amount Settled:
$225.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Ultimate Transport 123 closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ultimate Transport 123

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3/17/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $225.00 Amount Settled: $225.00

Customer Complaint

3/11/2022

They just took my money out of my checking account with no call. I call there associate angel at 11:14 am to cancel my reservation and she/he stated no problem then I received a call from Anthony at 1:21 pm looking for my vehicle. I was told by Kim 4 days ago give her 24-48 hours. I did and the contract could not be fulfilled. How could you just take my money like that? Resolution Sought Refund my money.

Company Response

3/15/2022

Refund customers money $225.00.

Customer Rebuttal

3/16/2022

I accept my full refund. Thank you.

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