Find a reputable business?

Complaints and Resolutions

Ultimo Motors North Shore complaints

Read Complaints File Complaint View Full Report

1850 Holste Road
Northbrook, IL 60062 | Get Directions

(847) 485-1844

http://www.ultimomotors.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ultimo Motors North Shore closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ultimo Motors North Shore

Sort by

4/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/11/2024

Stopped in today because I am considering purchasing a new car in the next 6ish months. I looked online and saw they had plenty variety and several makes/models I am considering. I was greeted by a salesman that asked me what I was interested in and I listed some away. He showed me around and then asked me which one I was really interested in to which I told him. He grabbed the keys and came back. When I asked if I can test drive he said that the "manager said no". Pretty ridiculous that a car dealership doesn't let you test drive their vehicles. I was interested in some high end models sure (AMG GT, Porsche Panamera, i8, M8) but it's not like i wanted to test drive a Bentley, Lamborghini, or Ferrari! Not only that but they were USED vehicles. His other excuse was also "the cars are advertised with said miles so they like to keep it the same". I live in the New Trier Township area and make 150k a year, even brought my W2s in case they wanted proof. Saw other posts about discrimination from this dealership so maybe if I was old and white they would've let me test drive?? Resolution Sought Better business practice and discriminatory/bias training.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile