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Umansky Toyota of Charlottesville complaints

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1357 Richmond Road
Charlottesville, VA 22911-3517 | Get Directions

(434) 977-3380

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Total Amount in Dispute:
$90.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Umansky Toyota of Charlottesville closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Umansky Toyota of Charlottesville

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12/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $90.00 Amount Settled: $0.00

Customer Complaint

11/21/2022

I took my 2013 Toyota Tacoma to the Umansky Toyota dealership in Charlottesville, Virginia. I told the service representative at the front that I was hearing a squeaking sound in the front and thought it might be the AC compressor. The service advisor assured me that they would look at it and see what was going on with it. About an hour later, the service advisor called me back. He said that my AC compressor needed to be replaced, and that would cost me close to $3,000. I told them I wanted to get a second opinion, so I paid them the $90 diagnostics fee. I then took my vehicle to another garage here in Charlottesville, Virginia. After the inspection of the engine, the mechanic tells me I don't need to replace the AC compressor. All I need to replace is the belt tensioner which would be $100-$200 to replace. I then had the mechanic replace the part and I had no further issues with my vehicle after that. I then called Umansky Toyota and told them they misdiagnosed my vehicle, and they were going to charge me, thousands of dollars for a part I didn't need. They refused to give me any type of refund for the incorrect diagnostics fee, and they stood by their "Toyota certified technician." Resolution Sought Refund of the diagnostics fee.

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