Complaints for Unical Rebate Department in City of Industry, CA

16960 Gale Avenue 1200
City of Industry, CA 91745 | Get Directions

(626) 965-5588

http://www.nwbphones.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege they follow instructions to redeem rebate certificates; however, no rebate checks arrive. Others report extensive delays in processing time, or they are reportedly disqualified from participating because they used a P.O. Box as their address. Several complainants allege they send in all requested proof of purchase stickers and original certificates, but the company claims they receive nothing from the customer. The company responds to some complaints by issuing rebate checks, or providing estimated delivery dates. Other responses requested complainants to send in a copy of the original entry which consists of the receipt, form and bar code to honor the rebate offer. They contend their offer clearly states no checks will be sent to P.O. Boxes.

Complaint Closing Statistics

0 complaints against Unical Rebate Department closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Unical Rebate Department complaints