Find a reputable business?

Complaints and Resolutions

Home Electronic Equipment Retail Uniden America Corp Complaints and Resolutions

Uniden America Corp complaints

Read Complaints File Complaint View Full Report
6225 North State Highway 161 Suite 300
Irving, TX 75038 | Get Directions

(800) 297-1023

http://www.uniden.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Read More

Complaint Closing Statistics

1 complaints against Uniden America Corp closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Uniden America Corp

Sort by

8/23/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

6/28/2023

I have a SDS of 100 I am able to use anymore as I can't change it anymore because the charging cord is very loose before it stopped charging it would automatically charge the charge while setting to disabled and I would have change it back enable also I would periodically pay low voltage from time to time I spoke to a few different repair places and they have told me it was a manufacturer flaw poor design Resolution Sought I wanted to either be fixed for free or exchange it for the same model as it was expensive scanner that no longer functions

Read More

Company Response

6/28/2023

Uniden has received your complaint regarding not being satisfied with the device SDS 100 uniden takes pride in our products as well as understands your frustrations as uniden takes this very seriously Mr. Beaver stock you are more than welcome to send your device to our technicians to look at the device and repair it if applicable you need then has a 12 month warranty on the device from the date of purchase uniden would ask you to send the device to our repair department with your proof of receipt to allow uniden work on your device please mail the device to Uniden C/O Saddle Creek 743 Henrietta Creek Road Suite 100 Roanoke, TX 76262 ATTN Repair Uniden would ask Mr. Beaverton to please call the call center at 1-800-297-1023 and ask for the repair form to be emailed to him uniden would ask you to please include the repair form and proof of receipt inside the box with your SDS 100 uniden will create a case once the device is received and we will work on your device right away please allow 10 to 14 business days from the time the device is received for us to repair the device and have it back to you in great working conditions

Read More

Customer Rebuttal

7/5/2023

I feel my scanner should be fixed for free as there are other having the same issue as me. It is a design issue

Read More

Company Final Response

8/22/2023

Company states; Thank you for your request regarding this customer still not being satisfied. In the previous message I asked the customer to send in his proof of purchase and still today we have not received it. Uniden is not able to fix his repair for free until this is received. Thank you, Customer Support Manager

Read More

8/23/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

6/28/2023

I have a SDS of 100 I am able to use anymore as I can't change it anymore because the charging cord is very loose before it stopped charging it would automatically charge the charge while setting to disabled and I would have change it back enable also I would periodically pay low voltage from time to time I spoke to a few different repair places and they have told me it was a manufacturer flaw poor design Resolution Sought I wanted to either be fixed for free or exchange it for the same model as it was expensive scanner that no longer functions

Read More

Company Response

6/28/2023

Uniden has received your complaint regarding not being satisfied with the device SDS 100 uniden takes pride in our products as well as understands your frustrations as uniden takes this very seriously Mr. Beaver stock you are more than welcome to send your device to our technicians to look at the device and repair it if applicable you need then has a 12 month warranty on the device from the date of purchase uniden would ask you to send the device to our repair department with your proof of receipt to allow uniden work on your device please mail the device to Uniden C/O Saddle Creek 743 Henrietta Creek Road Suite 100 Roanoke, TX 76262 ATTN Repair Uniden would ask Mr. Beaverton to please call the call center at 1-800-297-1023 and ask for the repair form to be emailed to him uniden would ask you to please include the repair form and proof of receipt inside the box with your SDS 100 uniden will create a case once the device is received and we will work on your device right away please allow 10 to 14 business days from the time the device is received for us to repair the device and have it back to you in great working conditions

Read More

Customer Rebuttal

7/5/2023

I feel my scanner should be fixed for free as there are other having the same issue as me. It is a design issue

Read More

Company Final Response

8/22/2023

Company states; Thank you for your request regarding this customer still not being satisfied. In the previous message I asked the customer to send in his proof of purchase and still today we have not received it. Uniden is not able to fix his repair for free until this is received. Thank you, Customer Support Manager

Read More

Profile