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Union Mutual Insurance Company complaints

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9400 Broadway Extension Suite 500
Oklahoma City , OK 73114 | Get Directions

(405) 286-7703

http://www.unionmutualic.com

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Total Amount in Dispute:
$10.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Union Mutual Insurance Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Union Mutual Insurance Company

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3/12/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $10.00 Amount Settled: $0.00

Customer Complaint

2/7/2024

We had a house fire back on 12.31.23 the insurance company is dragging their feet. They was acting like it's not their fault but it is. A check was supposed to have been overnighted last Tuesday so we can pay rent on a place yet still no check and the insurance guy keeps forwarding my calls. I have emailed him a couple of times a-day as well. I have yet to receive a call back or anything Resolution Sought Get us our money sent. Rather it be the money to rebuild, or put a down payment on somewhere else it needs to be done.

Company Response

2/29/2024

Company states; Please be advised that this matter was resolved, with the consumer directly. We paid the consumer's claims. We would consider this matter is resolved. Thank you,

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