Find a reputable business?

Complaints and Resolutions

Union Supply Group complaints

Read Complaints File Complaint View Full Report

PO Box 9018 Dept 100
Rancho Dominguez, CA 90224 | Get Directions

(855) 247-4940

http://www.unionsupply.com

Monday-Friday: 5:00 AM-8:00 PM
Saturday: 7:00 AM-1:00 PM

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,900.00

Total Amount Settled:
$49.00

Complaint Experience

13%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege non delivery of ordered merchandise and failure to issue refunds on returned merchandise. Other customers complain that incorrect items are sent or that clothing or shoes ordered are delivered in the wrong sizes. Most complainants are dissatisfied with having to bear the cost of shipping and handling for returning items when they are sent in error by the company.~~The company responds to some complaints by issuing refunds or by asking for additional information concerning the order.

Complaint Closing Statistics

23 complaints against Union Supply Group closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
20	Unanswered

23 complaints against Union Supply Group

Sort by

11/28/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: Amount Settled: $0.00

Customer Complaint

11/7/2023

I have a prepaid account for order quarterly packages. In Sept - Oct. 2023. The order form was mailed to HQ for fourth quarter package. I haven't received it right to this day. Resolution Sought Delivery.

Company Response

11/28/2023

Per consumer states; I'm letting you know I received your letter dated 11/7/2023. Thank you very much for your support. Just let you know I had also received a response letter from Union Supply recently as well dated 11/2/23. I received 11/126/2023 saying that the order #S09278771 was shipped to High Desert State Prison on 10/25/2023. Yes, I received from R&R Property Office on 11/7/2023. So, the problem is resolved. Thank you for your support and is certainly appreciated.

10/25/2023

RESPONSE: Complaint was not answered Amount in Dispute: $66.00 Amount Settled: $0.00

Customer Complaint

9/29/2023

My complaint is with Union supply. That they told me that they mailed out a replace me shoe a month ago. Come to find out they did not mail out the replacement shoes. Resolution Sought Make this right. Better training, stop lying to the customers.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile