Complaints for United Air Care, Inc. in Chatsworth, CA

21905 Plummer Street
Chatsworth, CA 91311 | Get Directions

(818) 882-0808

http://www.unitedaircare.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege the company uses high pressure tactics to get consumers to purchase their services falsely claim customers have mold and need to have extensive cleaning or additional services resulting in jobs costing more than advertised overcharging for services units do not function after services are performed failure to show up to appointments and dissatisfaction with customer service and denial of refund requests.~~The company responds to some complaints by listing the services preformed stating customers are provided detailed estimates prior to agreeing to services and denying refunds. In another case the company responded by stating a partial refund was issued because they could not provide evidence that the customer had mold. However the customer claims the stated refund was never received.

Complaint Closing Statistics

0 complaints against United Air Care, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

United Air Care, Inc. complaints