Find a reputable business?

Complaints and Resolutions

United Auto Credit Corporation complaints

Read Complaints File Complaint View Full Report

PO Box 163049
Fort Worth, TX 76161 | Get Directions

(888) 895-6134

http://unitedautocredit.net

Mon. - Thurs 7am - 9pm (CST)

Friday 7am - 6pm (CST)

Saturday 8am - 12 noon (CST)

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against United Auto Credit Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against United Auto Credit Corporation

Sort by

9/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

8/12/2022

The loan company. have a warranty on the 2011 Hyundai Sonata and they trying to make me pay 2700.00for my car wish had a2year warranty on it .I have know car send July4-2022.and they don't give know rental. and they keep telling me that the car will be ready Monday now, he say he trying to get me another Motor and the people that fixing it told me I have to pay the remaining if I want the car. Resolution Sought To help me to stop from doing to other people.

9/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

8/9/2022

I have a loan on a 2007 Jeep Commander. I've been paying on for 4 years now. I put 4000 down and have paid 330 every month there were a couple months I had struggled to pay the full amount with a family of 4 making 800 dollars a month well my issue is the price keeps rising but they put my account in suspension and I can't make a payment or pay it off I had to program to want to help me pay them off so I don't have to be taken advantage of anymore and just pay it off as soon as they heard I had someone to help me they put it in suspension and keep charging me though like they are trying take me defaults even more and I can't pay or do anything this has been. going on by the time I pay it off it will be close to 20,000 dollars for a car that's worth 4000 I never agreed for them to put it into suspension bit keep charging all these miscellaneous charges NOT INCLUDING THE REGULAR PAYMENT they are VERY RUDE AS WELL they are treating people like it is coming out 9f there paycheck I believe they are predatory loan sharks it's not making sense I'm trying to pay it off and I can't even do that they are trying to repossession my car could someone please help me it is the only vehicle I have with 2 kids going to SCHOOL PLEASE HELP ME AND MY FAMILY PLEASE IM SCARED TO DEATH THEY ARE GOING TO TRY TO TAKE MY CAR AND THERE ISNT ANYTHING I CAN DO THEY ARE RUTHLESS PEOPLE IM BEGGING SOMEONE PLEASE HELP ME ITS BEEN 4 YEARS NOW IVE HAD TO DEAL WITH THIS PLEASE HELP ME !!!!!! I HAVE PAID THIS Resolution Sought Stop preying on people and do the right thing ?? be fair about the pricing I've paid that car off twice now almost up to triple the price of the car they are trying take sure I don't pay my car payment if I have to go above this I will go to the state I'm tired of this being taken advantage of and they treat people like crap be nicer and understanding that not everyone is able to work I'm DISABLED FOR GODS SAKE!!!!!!

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile