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United Auto Recovery complaints

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3719 Old Getwell Road
Memphis, TN 38118-6031 | Get Directions

(901) 795-5044

http://uadrshell.com/uar/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against United Auto Recovery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against United Auto Recovery

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10/9/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/9/2022

Horrible company beware!!!!UA and Bridgecrest is my lender they too have multiple complaints about there business practices. My car was repossessed on 9/1/22 from home. I called found out car was at UAR. Called that day and everyday after several time since the 1st. Everyone i came in contact with is rude/inconsiderate/and just dont care. Multiple calls with absolutely resolution. Website is full of lies. The lot closes at the most ridiculous time 2pm. They wouldnt even tell me where my car is. I'm a medical professional i explained over and over that i have patient info in my bag which is in my car. Still to no avail. No return call no appt to get my bag. Was told i could come get my things on 9/7 but i had to be there by 2:30. Mind you it was 1:30pm,at the time of the call and i was in pike county 1 1/2 hr away at a minimum from atlanta. Got a supervisor on the phone rude as hell!! Transfer me to a voicemail/ call back another supervisor said she would call me in the morning the next day..Nothing!! Continuously dropped into some unknown voicemail box. Again no answer!! Still no call back or resolution!! Customer service needs an overhaul and we'll a company procedures. This is the company who's motto is doing business with a human touch during financial trying times. Lies, the hold your things hostage! With no remorse if they cause anymore financial hardships. Unbelievable! I'm going to have to my employers risk management and their lawyers involved to my work bag back. Resolution Sought F rating with bbb. Customer to be aware of despicable practices/revamping of procedure and my items back

Company Response

9/27/2022

Customer's car was recovered Thursday 9/1. Customer called the same day to get the address of where the vehicle was located. Representative advised we do not provide the address until an appointment is scheduled, as the location only takes scheduled appointments. When the address would not be provided, the customer disconnected the call. Later that same day, 9/1, the customer called again, and a representative let her know the next available appointment was Thursday, 9/8. The customer again disconnected the call mid conversation. This is one of our busiest locations, and it was closed on Monday for the Labor Day holiday and as of the call on 9/1, the calendar was already full Friday, 9/2, Tuesday 9/6, and Wednesday 9/7. On 9/7, the customer called, and the representative attempted to get her scheduled for that day, 9/7 at 2:30, however, the customer advised she would not be able to make that time. Customer ultimately scheduled an appointment on 9/8 to pick up items on 9/9 and did so.

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