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United Auto Security complaints

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4 Vernon Lane Suite A
Elmsford, NY 10523 | Get Directions

(800) 322-0292

http://www.uaskeyless.com

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Total Amount in Dispute:
$371.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against United Auto Security closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against United Auto Security

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8/7/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $370.95 Amount Settled: $0.00

Customer Complaint

7/11/2023

I bought a keyless entry system and it doesn't work. I tried working with the seller, but am now being ignored. Resolution Sought Accept a return and refund my purchase price.

Company Response

7/25/2023

There was an issue with the dome that caused the system not to work! Customer fixed the issue and contacted us that the system is working. We did not respond to this message as it was delivered as a fraudulent / scam.

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