Complaints for United Automobile Insurance Company in Miami, FL

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
2	Unanswered

10 complaints against United Automobile Insurance Company

Sort by

8/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $13,000.00 Amount Settled: $0.00

Customer Complaint

7/25/2024

I have a 2013 Lincoln MKZ my car was damaged in the flood it's a total loss in my insurance company is refusing to file my claim though I have full coverage and got plus I am fully covered and they do not want to help. Resolution Sought To get the help that I pay for every month.

Company Response

7/26/2024

July 26, 2024 Re: Claim #: 0100377898 Policy #: UAP 178524 Insured: Mr. Delgado Loss Date: 06/13/2024 Complainant: Mr. Delgado To Whom It May Concern: We are in receipt of the above complaint forwarded by your office. Thank you for bringing the complainant's concerns to our attention. During our investigation, the complainant informed our adjuster the loss occurred when he drove through a flooded area, causing the car to stall out. Per Mr. Delgado's policy: PART D – COVERAGE FOR DAMAGE TO YOUR CAR: EXCLUSIONS: 25. Loss resulting from lack of lubricants, oil, transmission fluid, coolant, or loss resulting from internal seepage of water. This includes, but is not limited to, the engine overheating due to mechanical problems and damage resulting from driving through a flooded area. Guided by the policy language noted above, coverage has not been afforded in this loss. Should you have any further questions or concerns, please do not hesitate to contact the undersigned Sincerely, Anthony Orsini Compliance Manager United Automobile Insurance Company (305) 940-7299 Extension 32610

5/9/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/23/2024

I was in a car accident March 28. The person that hit my car is at fault. Police report says it and they person as admitted it to the police. Nothing has been done yet for them to deal with my car. Never ever had to deal with an insurance company like this. They need to be Investigated. Resolution Sought I would like for them to get my car and investigated immediately not when they ready but right now.

Company Response

5/3/2024

May 3, 2024 Business Consumer Alliance P.O. Box 970 Colton, CA 92324-0814 Re: Claim #: 0100368887 Policy #: UAP 16721901 Insured: Mr. Conza Loss Date: 03/28/2024 Complainant: Ms. Mortimer To Whom It May Concern: To conclude our coverage investigation, it was pertinent that we obtain our insured's statement. Since our numerous attempts to communicate with our insured were to no avail, this file was handled under a Reservation of Rights (ROR). Our insured failed to cooperate with the investigation. Based on our insured's failure to adhere to below policy conditions, United Auto has disclaimed coverage for this loss. We have enclosed the denial letter for your review. Per our insured's policy, PART F - DUTIES AFTER AN ACCIDENT OR LOSS: A person seeking any coverage or benefits must: 3. As a condition precedent to receiving any benefits under this policy, any person or organization making a claim or seeking payment must submit to an Examination Under Oath by any person named by "us" as often as "we" may reasonably require at a place designated by "us". Failure to comply with the above-mentioned duties may result in denial of coverage to any injured person and/or any person or organization making a claim or seeking payment under this Policy. Guided by the policy language above, coverage has not been afforded in this loss. We hope this satisfies your inquiry. Should you have any further questions or concerns, please do not hesitate to contact the undersigned. Sincerely, Stephanie Ledesma IAA Property Damage Supervisor 305-940-7299 Ext. 32240 CC: Mr. Conze

Customer Rebuttal

5/6/2024

Unfortunately I’ve been all that just for you have people who won’t take accountability for when they do wrong. We’re who follow all protocols to get things done the right way end up in the end mess up because your company doesn’t take police reports in consideration of when you’re clients don’t call or file a claim of something they did wrong to take responsibility, which is really sad. I will not accept the simple fact you all go by your client side when they’re in the wrong and police report. Is there to prove it. You will be hearing from my attorney.

Company Final Response

5/8/2024

Please note we will adhere to industry standard procedure and the verbiage in the policy contract signed by our insured. Should our insured opt to cooperate in the coverage investigation, we will most certainly revisit our position.

Load More Complaints

Complaints and Resolutions

United Automobile Insurance Company complaints