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United Beauty Supply complaints

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6020 West Bell Road #116
Glendale, AZ 85308 | Get Directions

(602) 298-0522

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Total Amount in Dispute:
$40.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against United Beauty Supply closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against United Beauty Supply

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4/21/2022

RESPONSE: Complaint was not answered Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

3/28/2022

Got an email they didn't have what I ordered so on March 7th they said they would refund in full. It take 4-10 days. March 21st was the 10th "business day" It is now March 26th, they have NOT refunded me and they have IGNORED emails demanding a refund. This is either a FAKE site or run by a scammers. I want me refund immediately and I want these people exposed for the scam that they are. I have bank statements for proof that there was NEVER a refund issues on March 7th AT ALL. I have screen shots as well. Resolution Sought I want my refund and I want these scammers exposed. I complained to Facebook and their page was shut down.

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