Complaints for United Business Supply in Sylmar, CA

15823 West Monte Street
Sylmar, CA 91342 | Get Directions

(800) 748-4957

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Generally complainants allege unauthorized shipments failure to issue return merchandise authorization (RMA) to return unwanted or unauthorized shipments high invoices for products and inability to return unauthorized orders. ~~Company responds to some complaints by denying that the shipments are unauthorized and providing information on when items were ordered. In some cases company denies return requests and refuse to cancel invoices. In some instances accounts are cancelled or returns are authorized. ~

Complaint Closing Statistics

0 complaints against United Business Supply closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

United Business Supply complaints