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United Distributors Inc. complaints

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11225 St. Johns Industrial Pkwy.
Jacksonville, FL 32246 | Get Directions

(904) 646-9000

https://udiwater.com/

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against United Distributors Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against United Distributors Inc.

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10/3/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

8/3/2023

I paid to have a part replaced after Georgia had a statewide freeze with pipes bursting. It wasn't fix properly bc it keeps running and causing some kind of leak or running water where My bill averages that usually averages about $50 has been $300 for the past two cycles. the plumber said the softener won't stop running even why he tried to put it in bypass mode. I've sent a message weeks ago asking for someone to fix it but no response making me have to cut my water off and stay in a hotel or with someone when I'm in town to keep from being charged such a high bill. Resolution Sought I just want it to be fixed which is what I initially paid for and to be reimbursed $500 of the $600. The city can attest to this as well as the plumber and my bills. It's an empty house with an average bill of $50 without this issue.

Company Response

9/21/2023

There was not an issue with our water purification system, but a leak coming from somewhere else, per our service technician. UDI had one of our service tech supervisors, ******* ******, visit Ms. ********* ********* on 8/3/23 at no charge. The issue of the water running appears to be another appliance or leak that is causing this situation. Here is the notes from ******* on the job: "Completed check of system, found not leakage coming from UDI system. Did routine maintenance and left system in bypass. And water turned off. Customers water meter continued to spin with system in bypass. Must be a leaking appliance inside or a line leak under the house. I looked and listened for water under the house. Nothing visible. If Ms. ********* is still having issues, we will be happy to help her as much as possible.

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