Complaints for United Financial Solutions in Newport Beach, CA

895 Dove Street, 3rd Floor
Newport Beach, CA 92660 | Get Directions

(877) 485-0101

http://untdfinancialsolutions....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants report a pattern of allegations relating to unfulfilled contracts and non performance obtaining auto loan modifications. Customers complain they pay the company large advance fees to refinance their automobile loan contracts however once fees are paid they receive nothing but the runaround. Others allege the company fails to honor their money back guarantee. ~~The company responded to a few complaints by agreeing to continue services or issue a reund. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.~

Complaint Closing Statistics

0 complaints against United Financial Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

United Financial Solutions complaints