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United Freeway Transportation complaints

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5652 North Inkster Road
Dearborn Heights, MI 48127 | Get Directions

(818) 337-0699

http://www.uftransportation.co...

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against United Freeway Transportation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against United Freeway Transportation

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1/13/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

12/30/2021

United Transportation / Was hired to transport My car from Belleville michigan to Texarkana Texas FOR $600.00 a down payment of $100.00 down and pay the rest after the Driver deliver my car. A down payment $100.00 WAS PAID 12/13/21 PICK UP DATE 12/18/21. NEVER HAPPENED. All I got after that was lies from (LISA McMillan) 12/27/21 till now NO ONE ANSWER THE PHONE. What type of Business is this. Resolution Sought Give me a full refund of $100.00 plus pay for another transportation company to deliver my car. From Michigan to Texas, they left me on the side of the road. I live in Texas.

Company Response

1/1/2022

We're sorry that the delay happened with your car shipment. This is mainly because of the absence of sufficient number of drivers in your area. Please text Lisa McMillan your zelle account so that we can refund your downpayment totally. Thanks!

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