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United Health Group complaints

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2300 Main Street
Irvine, CA 92614 | Get Directions

(800) 842-2656

http://www.unitedhealthgroup.c...

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Total Amount in Dispute:
$2,132.00

Total Amount Settled:
$0.00

Complaint Experience

61%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

18 complaints against United Health Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
3	Refusing to make an adjustment
7	Refuse to adjust, relying on terms of agreement
3	Unanswered

18 complaints against United Health Group

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3/9/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $46.72 Amount Settled: $0.00

Customer Complaint

2/11/2026

I never renewed any contracts with United HealthCare as a result i canceled this thru market place. Further, United HealthCare continues to indorse my signature in violation of my rights. See ucc 3-415 , I am a private indigenous person thats the deliberate purpose for this contract to force me into contracts without being held responsible Resolution Sought Settle this matter for using my trademark name Mark Lamont Barnes copyright ©?.

Company Response

2/27/2026

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to this submission regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656, extension 608988. Sincerely, Kristen Z.

Customer Rebuttal

3/3/2026

This agency is allowed to discuss enrollment not medical issues. I did not reenroll in this coverage. They canceled and attempted to collect payment for two weeks without even providing a itemized partial bill statement to show a claim. They used my signature electronically which is totally illegal that's the issue not medical details as a result its fraud and a violation of UCC 3-415 its not a complete financial instrument to enforce a contractual obligation because i never gave consent.

Company Final Response

3/4/2026

UnitedHealthcare has responded directly to the member regarding the specific concerns detailed in this complaint on March 2, 2026. We thank you for providing us with the opportunity to address this concern. Should the complainant have additional questions or comments after receiving our response, please kindly request the complainant contact me during normal business hours at 800-842-2656, extension 608988. Sincerely, Kristen Z.

1/25/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,011.14 Amount Settled: $0.00

Customer Complaint

1/21/2026

A refund check for my approved reimbursement was to be reissued and mailed my Georgia address because of a change of address. Inquiries tto customer service amounted to promises of reissuance that have not taken place. Emergency medical Services were provided in June 2025 and approved in July under the NJ plan at that time. The 2026 coverage was changed because of a new address in NY. Please help expedite the refund of $1,011.14 Resolution Sought Expedite issuance of refund check to my Georgia address.

Company Response

1/22/2026

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concerns. Since you provided a copy of the complainant’s description of the complaint, we have responded directly to the complainant.

Customer Rebuttal

1/22/2026

I again reached out to UHC advocate via chat and I was assured on 1/22/2026 that I would receive the check within 7 days from 1/22 to my Georgia address. I wait again.

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