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United Health Group complaints

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2300 Main Street
Irvine, CA 92614 | Get Directions

(800) 842-2656

http://www.unitedhealthgroup.c...

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Total Amount in Dispute:
$776.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

22 complaints against United Health Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
3	Refusing to make an adjustment
9	Refuse to adjust, relying on terms of agreement
4	Unanswered

22 complaints against United Health Group

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2/9/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/23/2025

I have been dealing with them disabling my account and not getting any service since October 2024. They keep telling me that the system can't verify my identity. Resolution Sought I need in my account

Company Response

1/27/2025

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concerns. Since you provided a copy of the complainant’s description of the complaint, we have responded directly to the complainant.

2/9/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/23/2025

Company Response

1/27/2025

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