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United Restoration Disaster Services complaints

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360 E Maple Road T
Troy, MI 48083 | Get Directions

(844) 772-8737

http://www.restorationservices...

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Total Amount in Dispute:
$6,165.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against United Restoration Disaster Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against United Restoration Disaster Services

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9/20/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $6,164.70 Amount Settled: $0.00

Customer Complaint

8/24/2021

My home has had multiple schedules to replace the roof on my home and no one ever shows up to do the job. No one ever called to explain why no one showed up. When you do finally get to talk to someone all they can say is that the roofing company is unprofessional and that they're having difficulties finding roofers to do the job. company had materials dropped of at my home 2 months ago, shingle have been stacked on my roof and materials on the side of my house. When you called the company, no one answers the phone, and after leaving multiple messages no one calls you back. I have multiple homeowners within my subdivision that are also unhappy with this company. I'm done trying to work with this company to get my roof done. Resolution Sought I would like all the material picked up at my home. And a refund giving back to me for the full amount of 6164.70.

Company Response

9/20/2021

Per consumer states; I was able to resolve the issues with this company. They finally installed my new roof after a lot of confusion on there part.

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