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United Senior Services complaints

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125 West Main Street
Springfield , OH 45502 | Get Directions

(937) 323-4948

http://www.unitedseniorservice...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against United Senior Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against United Senior Services

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11/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/20/2022

I contacted united senior services to get help to fix a gas leak somewhere under my house. 3 weeks ago Columbia gas had to fix a gas leak in my front yard well they detected a gas leak somewhere under my house....they won't turn my gas back on until it's fixed...I told them from the beginning I was buying my house on land contract...they where going to pay $1600. Toward gas leak being fixed...then I talked to a Brett Halsey at United senior services and he told me they can not help me due to my house being bought on land contract and not through a bank.....4 other places turned me down for the same reason...I'm 61 years old and on disability and can not get help to have gas leak fixed so I've had no heat or hot water or a cook stove for 3 weeks. Resolution Sought I would like for them and other organizations to change their policy about helping seniors that can not get a home through a bank and buy on land contract to be able to get help from them...I feel discriminated against because I have bad credit and can not get a loan to buy a house.

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