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United States Bully Registry complaints

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PO Box 1180
Temecula, CA 92593 | Get Directions

(951) 551-4919

http://www.usbullyregistry.com

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Total Amount in Dispute:
$70.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against United States Bully Registry closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against United States Bully Registry

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2/28/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $70.00 Amount Settled: $0.00

Customer Complaint

1/24/2022

On December of 2021 I paid $40 for a puppy litter registration and $30 to overnight the paperwork to my home. Since then I have been given expected dates of delivery which constantly change and extend out longer. I am unable to get timely responses to my emails to check on the status. I received a very unprofessional email over the holidays which, in my opinion, was telling me that "the more that I check on my status the longer it would take to receive my paperwork". Here recently, USBR responded and said that the paperwork was sent out on December 22, 2021 but when I asked for a tracking number to locate the items they completely did not respond to my email. I haven't received a response from them since then either. I have customers who have purchased puppies from me waiting for their paperwork in order to finalize their transactions with me and I can't give then a firm date because USBR is being so unprofessional. Resolution Sought I would like for the business to send out my paperwork immediately and reimburse me my overnight fee of $30. Today is January 22... almost a month and a half after they processed my payment. Also i had to get on them for illegally processing a 2nd $70 payment to my card, because they assumed i hadn't paid my fees yet, without speaking to me first. They later on refunded my money back but i had already incurred overdraft fees to my back account which were not refunded back to me.

Company Response

2/15/2022

Yes there were issues with the paperwork but we did mail them out to the customer, customer did not provide an updated address NOR told us they had moved. We mailed the paperwork to the address on file and it was received at that address, the paperwork was NOT returned to us. Our litter process is that the application is received, we contact the sire owner, once that has been verified then we run the payment for the application. Then it is 3 weeks processing time then mailed out USPS to the customer (this customer selected priority mailing 3 week processing). The litter was submitted 11/09/2021, 11/17/2021 we emailed William to have the sire owner email us, DEC 19 we confirmed the litter, DEC 23rd they were mailed, delivered by USPS 27th, 2021 https://tools.usps.com/go/TrackConfirmAction!input.action?utm_source=payment-confirmation&utm_medium=email&utm_content=tracking-number-label-details&utm_campaign=cns-all-emails&tLabels=9470103699300062967506 The customer emailed us JAN 26 that he had the package-we emailed him JAN 25 to go to the post office to see if they were holding the package.

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