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United States Postal Service complaints

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128 East 1st Avenue
Hutchinson, KS 67501 | Get Directions

(800) 275-8777

http://usps.com

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Total Amount in Dispute:
$10.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against United States Postal Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against United States Postal Service

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4/24/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $10.10 Amount Settled: $0.00

Customer Complaint

3/26/2025

We needed to mail our daughter's DL to her and have it to her asap as she was without her DL. We stayed this needs to arrive by next week so we need to be sure. Agent stated as she showed the arrival date as promised. Which we mailed 3/14 and due to arrive 3/17. This was of grave importance the package just arrived to my brothers today 3/21 at 1029am mst. Our daughter is back in Kansas and now we have to pay to have the license sent back to us. Upon going into Hutchinson usps office were told now the only way it would've been guaranteed is if we paid the $30. Of which this option was never presented when we mailed it the first time. We expressed the importance and had zero issues with paying $30 to have it guaranteed. I have been using usps to mail packages for decades now on average a package a month and only during holiday season have I ever seen a delay. We were told not refunds. I can understand maybe two days later as I've experienced this. This was literally gojng less than 800 miles. And 8 days is unexceptable period. Resolution Sought Refund the money we spent to ship an item that we could've just put a stamp on an envelope and would've shown up maybe quicker.

Company Response

4/14/2025

Please accept our apologies for the inconvenience you have experienced. The Postal Servise is constatly changing, but its mission remains the same-to deliver the mail and packages promplty, efficiently, and accurately, and to do so in a friendly manner. Currently we are challenged with meetig this commitment. As a reslut of ongoing challenges, the Postal Service is diligently working to reaarange its limited resources to continue processing and delivering mail. These challenges have adversly implacted some delivery, processing and transporatation operations. WE are mindful of the fact that customers need timely delivery of their mail, particularly mail conveying medications, merchandise packages, and FirstClass Mail. Unfortunately, our only guaratneed service is our Priority Mail Express. You may log on to our website and submit a claim for reimbursement, howeve, since you item was delivered, there is no loss, and your claim may be denied. You may file a claim at https://www.usps.com/hlep/claims.htm. Sign in and complete the calim form with supporing documentation. Once submitted, USPS will review the claim and provide an update. If approved, reimbusement is typically issued via check or direct deposit. Reimbursements are not issued by your local post office. Please accept our apologies for any failure to meet your expectations and for any inconvenience you may have experienced because of these unanticipated delays. We hope that you will give us another opportunity to serve you in the future and thank you for your business which we value and appreciate.

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