Complaints for United Supply Source in Lancaster, CA

43759 15th Street West #144
Lancaster, CA 93534 | Get Directions

(661) 723-9000

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that the company uses deceptive telemarketing tactics when soliciting businesses to purchase office supplies. Complainants specifically allege the Company claims to be their regular office supplier contacting them to verify orders or offering discounts on supplies. In some cases customers said that the business shipped unordered merchandise and then invoiced them an exorbitant amount for the unwanted goods.~~The company generally responds by removing customers from their contact list and crediting invoices.

Complaint Closing Statistics

0 complaints against United Supply Source closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

United Supply Source complaints