Complaints for United Tax Defense, Inc. in Sherman Oaks, CA

15456 Ventura Blvd. Suite 304
Sherman Oaks, CA 91403 | Get Directions

(800) 869-7410

http://www.unitedtaxdefense.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege failure to perform the promised services and difficulty obtaining refunds. Other complaints allege the company makes unauthorized withdrawals from accounts, fails to issue refunds upon customers’ requests when services were cancelled or not performed.

The company responds to some complaints by disputing the allegations, and in one case issuing a refund of the unauthorized charges.

Complaint Closing Statistics

0 complaints against United Tax Defense, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

United Tax Defense, Inc. complaints