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UniTeller Financial Services, Inc. complaints

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218 Route 17 North
Rochelle Park, NJ 07662 | Get Directions

(800) 495-5674

http://www.uniteller.com

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Total Amount in Dispute:
$6,625.00

Total Amount Settled:
$6,625.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against UniTeller Financial Services, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against UniTeller Financial Services, Inc.

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8/29/2021

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $6,625.00 Amount Settled: $6,625.00

Customer Complaint

7/19/2021

I have several transactions that were created from this merchant. # 5142554003 7/8/21 --- $2500.00 $5142572091 7/8/2021 $100 #5142532619 7/5/2021 $25.00 #5142560819 7/5/2021 $100.00 #5142599529 7/5/2021 $1000.00 #5142562103 7/5/2021 $3000.00 Resolution Sought I am demanding an immediately refunds. I believe the merchant suspected fraud so without researching further of my identity all my transactions were halted and caused me inconvenience not to mention that people we owed loans and my mother medical expenses were affected by the merchant actions. I was told it will be going to be released and I even was asked to completed the BSA form (Sellers Compliance Report) all my sensitive information such SS# was written on the form. Thank you

Company Response

8/17/2021

On behalf of Servicio UniTeller, Inc., we received your inquiry regarding all of the six transactions referenced above (four conducted on July 5 totaling $4,125 and two conducted on July 8 for $2600 in total) and we apologize for any confusion with those transactions. Due to a fraud and anti-money laundering investigation with regard to this series of varied transactions attempted on two separate days, we contacted you to request certain documents and an explanation but this process did not provide to be successful. We apologize for the missed communications regarding the cancellation and refund of your transaction. At this point (actually on July 20 (and before we even received this complaint), you have received your refund in full for the $6, 725 for the total of the six transactions back into the bank account you used to send the funds. We apologize for any confusion. Therefore, Servicio UniTeller, Inc. complied in full with its obligations for this remittance and the matter is understood as resolved. In sum, we are sorry there was confusion as we value you as a customer. Thanks for bringing this matter to our attention. We do appreciate your choosing our service.

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