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Unity Wireless complaints

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2860 West State Road 84 Suite116
Ft. Lauderdale, FL 33312-4810 | Get Directions

(800) 701-9262

https://www.gounitywireless.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Unity Wireless closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Unity Wireless

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1/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/29/2023

I do not have an account with them. They are stating that I do Resolution Sought Get my number out of their system

9/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/24/2023

I had cell phone service with UNITY WIRELESS that had one bar reception signal so I switched to another provider Kinetic by windstream and unity wireless has been disrupting my service and making me pay more. I have complained before and the said unity wireless transferred my service out and in less than one month it has gone back and claims that I am still its customer I am not and I will never go back to unity wireless . My ACP benefit is being fought for please can you take unity wireless off my back. I have good service with Kinetic by Windstream and I will remain with this company. Resolution Sought UNITY WIRELESS TO STOP CLAIMING MY ACP BENEFIT I DO NOT HAVE SERVICE WITH THEM. I AM A KINETIC COMMUNICATIONS CUSTOMER/ UNITY WIRELESS SHOULD LEAVE ME ALONE I MIGHT CONSULT AN ATTORNEY TO SUE UNITY WIRELESS.

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