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Universal Credit Loans, LLC complaints

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1 Lake Road West Suite,
Congers, NY 10920 | Get Directions

(888) 705-3026

http://universalcreditloans.co...

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Total Amount in Dispute:
$2,075.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Universal Credit Loans, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Universal Credit Loans, LLC

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12/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $575.00 Amount Settled: $0.00

Customer Complaint

11/22/2022

I applied for a loan & paid a deposit of 100 dollars and then a clearance fee of 225.00 and then another fee of 250.00 for changing the routing number and I was promised the money by wire transfer to my checking account by 3:30 est time! I never received my money and they are giving me the run around. I really have emergency bills to pay and I spent my last on deposits to get this loan. Resolution Sought I would like you to see about getting the loan and our deposits back or more for failure to honor the agreement!

8/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

7/6/2022

Kept telling me that they are going to send me $4000 if I send them money and they kept asking for more money every time I talked to them and I never got the money. 1 888-988-1874 that is their number Resolution Sought I want my money back

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