Complaints for Universal Financial Company in San Gabriel, CA

1212 East Las Tunas Drive
San Gabriel, CA 91776 | Get Directions

(626) 285-6958

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of billing errors abusive collection practices and inability or refusal by company personnel to resolve customer problems. Some customers complain that payments are not properly credited or that the final pay off amount is different than originally agreed to. Other complainants allege the company makes repeated collection calls at their place of business calls friends or employers or contacts them with threats of repossession or legal action when payments are only three days late. Some customers complain the company fails to provide pink slips after their automobiles are paid off.~~The company responded to a few complaints by denying the complainants allegations or by offering explanations for their actions.

Complaint Closing Statistics

0 complaints against Universal Financial Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Universal Financial Company complaints