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Universal Impact Windows & Doors, Inc. complaints

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1675 West 31st Place
Hialeah, FL 33012 | Get Directions

(305) 825-7900

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Total Amount in Dispute:
$688.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Universal Impact Windows & Doors, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Universal Impact Windows & Doors, Inc.

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12/14/2021

RESPONSE: Complaint was not answered Amount in Dispute: $687.50 Amount Settled: $0.00

Customer Complaint

11/18/2021

The owners of the company universal impact windows, and doors are scamming people and I gave them the $686.50, for 3 small impact windows since June 6, 2021. Now I call you to give me my money back and now they don't answer the phone. This is the address of this false company, I do my money they make fun and treat customers yelling at them so that one does not have the option to claim and they do not bring me the windows or the money the man is named José Fernandez and the telephone of this bad educated is José Fernandez his telephone is: 305.345.5368, the address is 1675 west 31 place Hialeah fl 33012. Resolution Sought Just give me the windows or my money back.

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