Find a reputable business?

Complaints and Resolutions

Universal Rent-It-All complaints

Read Complaints File Complaint View Full Report

7051 East 34 Road
Cadillac, MI 49601 | Get Directions

(231) 775-4400

http://www.universalrentitall....

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$125.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Universal Rent-It-All closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Universal Rent-It-All

Sort by

6/26/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $125.00 Amount Settled: $0.00

Customer Complaint

5/22/2024

We have rented equipment twice. The first time we rented a large wood chipper. The chipper did not run properly. The second time we rented a gas powered post driver that also did not run. When we returned the post driver, we asked for a refund because we were not able to use it. We also learned that they were aware it was not running correctly when they rented it to us. They refused to give a refund advising that it is against their policy to refund. Resolution Sought I would like a full refund for equipment rented that was not operating properly (or at all) and I would like to make sure that they cannot do this to other customers.

Company Response

6/13/2024

Company states: As a company, we have a policy of no refunds. Customer was offered full credit for the rental. If the customer did not understand our policy before renting, it on our front door and on every contract. Customer can still use credit towards any rental.

Customer Rebuttal

6/14/2024

Considering that the associate that rented this equipment to us was aware that there were mechanical issues with it prior to renting it to us, would make that no refund policy void. If the equipment rented to us was in good working order, we would understand, however, this was not the case. This company is intentionally frauding their customers.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile