Find a reputable business?

Complaints and Resolutions

Universal Windows Direct of Columbus complaints

Read Complaints File Complaint View Full Report

3563 Interchange Road
Columbus, OH 43204 | Get Directions

(614) 221-0700

http://www.universalwindowscol...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$16,034.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Universal Windows Direct of Columbus closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Universal Windows Direct of Columbus

Sort by

12/18/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/18/2022

1 window was measured incorrectly and the company refuses to correct the issue. The solution they came up with was putting a 3 inch piece of vinyl on the inside and filling the gap with foam. Resolution Sought Replace the window with a properly sized window.

Company Response

12/6/2022

We have had the chance to speak with this homeowner about his windows multiple times. We do not believe that the window in question is mismeasured and have spoken to him directly about this. While on the call, he did bring up a service concern and we have scheduled a return visit on 12/21 to have our Technician address the concern, and also verify the measurements of the window that the homeowner was worried about. Thank you for the opportunity to respond.

12/18/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $16,034.00 Amount Settled: $0.00

Customer Complaint

1/21/2020

Salesman said 16 windows and gutters installed in one day. I asked 5 times to make sure done in one day, said yes each time. Said there would be a team for windows and team for gutters. I said two to team, he said no a group for each. Guy came to measure windows wasn't here 10 minutes and left with measurements. Windows installed with gapes up to 1 3/4 inch gapes. All windows had gaps. Sent pictures in and they said that was ok. Talk to a contractor and he said he allows 3/8 in gap. Show him pictures and he said that was unacceptable. On line said windows should only have 1/2 inch gap. Contractor that put windows in that works for Universal Windows Direct even said they don't measure the windows right. Contractor is who took the picture of window with 1 3/4 in gap to show them. They filled window gaps in with metal strip and spray foam. They said all windows were ready to install. One of the two double windows was damaged and the contractor told them not to load it. Four screens damaged on windows. This was in November. Gutter not installed yet, said they measured wrong I agreed to do last window and gutters on same day when window was ready. I have 3 windows , since it has gotten cold, where the window meets in the middle that have a line of moisture above them, so that shows leakage. The contractor I had talked to said with that much spray foam, expansion of foam may not let windows close and may have later issues. I have other issues also but not enough space. Resolution Sought Replace all windows with correct size window and have them installed correctly at no cost to me for anything since the company breeched the contract with what the salesman informed my wife and I. Especially after I asked 5 times throughout his demo, are you sure this would be all done in one day and he guarantee it. Also after I asked is a team just two people, and the salesman said no, there would be a group of people to install the windows and a group of people to install the gutters.

Company Response

12/6/2022

While we acknowledge that this installation required more than one day to complete, we stand behind our work and our warranty. Should this customer have any other needs come up, please reach out to our Customer Service Department at customerservice@universalwindowsdirect.com or (440)-786-1400.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile