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Universal Windows Direct of St Louis complaints

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11993 Borman Drive
Saint Louis, MO 63146 | Get Directions

(314) 878-0300

http://www.universalwindowsdir...

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Total Amount in Dispute:
$15,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Universal Windows Direct of St Louis closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Universal Windows Direct of St Louis

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11/17/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

11/4/2022

From the beginning they have installed windows wrong, lied to me about install and have not fixed everything. Resolution Sought I would like them to fix the problems they have not fixed yet.

Company Response

11/7/2022

Hello, I apologize for your experience with us so far and want to assure you we are doing everything we can to uphold our end of the agreement. I was able to locate your account and do see that the manager of the customer service team is working on your job to help get it completed as soon as possible. You can always reach out to them directly at customerservice@universalwindowsdirect.com.

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