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Universe Goods LLC complaints

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159 Madison Street
Pataskala, OH 43062 | Get Directions

(323) 285-9522

http://www.everythingjuicer.co...

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Total Amount in Dispute:
$55.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Universe Goods LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Universe Goods LLC

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10/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $54.99 Amount Settled: $0.00

Customer Complaint

9/6/2023

Placed a order with them for a J2 juicer have not received my product order was placed on 8-13-23 tried to contact them by email it's like the email doesn't exist I tried to call them the phone number is not a working number and the money was taken out of my account from kitchendepartmentstore.co the phone was 3232859522 the address is 159 Madison St Pataskala OH 43062 they took my money and they are still on line taking other people money can you help me thank you Resolution Sought Give me a refund if they can't send me what I ordered.

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