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Unlimited Landscaping & Turf Management, Inc. complaints

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5209 Palmero Court
Buford, GA 30518 | Get Directions

(770) 831-7741

http://www.unlimitedlawncare.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Unlimited Landscaping & Turf Management, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Unlimited Landscaping & Turf Management, Inc.

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8/5/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/12/2021

I hired this lawn care company to make my grass green and for weed control. After the first treatment I noticed bare patches in my grass .I called and they said that this is normal in the beginning stages. after 4 treatments and 8 weeks later my lawn is worst then ever bigger bare spots and I still have weeds. i have called the company several times to complain .They offered half off a treatment and stated they would speak to management that was over a week ago I haven't heard back from Unlimited lawn care. Resolution Sought Full refund for all services and sod put down were they destroyed my lawn.

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