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UnoLocksmith complaints

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7525 Horrocks Street # B
Philadelphia, PA 19152 | Get Directions

(215) 918-9055

http://www.uno-locksmith.com

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against UnoLocksmith closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against UnoLocksmith

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1/4/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

12/14/2021

I paid 200$ to have my key fobs programmed and cut for the use of my car. One of the remotes stopped working and the other is not functioning properly .I called several time and was always told someone would get back with me. As of lately when they find out its me they hang up on me. Here is there numbers in case you need to contact or cant find 2159199055 Resolution Sought I would like for the business to fix them properly, so that I can use them for which I paid for them or refund my money.

Company Response

12/28/2021

Hey on us system we don't have this phone number that's laying. Plz connect me I'm the owner for the company 2679914034

Customer Rebuttal

12/30/2021

Everytime I called they found me in the system now all of a sudden they can't find me unbelievable.

Company Final Response

12/30/2021

If you have approval we did the job for you call me I’m the owner for the company 2679914034

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