Find a reputable business?

Complaints and Resolutions

UnoLocksmith complaints

Read Complaints File Complaint View Full Report

7525 Horrocks Street # B
Philadelphia, PA 19152 | Get Directions

(215) 918-9055

http://www.uno-locksmith.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against UnoLocksmith closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against UnoLocksmith

Sort by

1/4/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

12/14/2021

I paid 200$ to have my key fobs programmed and cut for the use of my car. One of the remotes stopped working and the other is not functioning properly .I called several time and was always told someone would get back with me. As of lately when they find out its me they hang up on me. Here is there numbers in case you need to contact or cant find 2159199055 Resolution Sought I would like for the business to fix them properly, so that I can use them for which I paid for them or refund my money.

Company Response

12/28/2021

Hey on us system we don't have this phone number that's laying. Plz connect me I'm the owner for the company 2679914034

Customer Rebuttal

12/30/2021

Everytime I called they found me in the system now all of a sudden they can't find me unbelievable.

Company Final Response

12/30/2021

If you have approval we did the job for you call me I’m the owner for the company 2679914034

9/6/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

8/17/2021

I lost the keys to my car. It was a Sunday I Called the company asked for someone to come out they said it would cost 140-180 dollars for a new key and they would be there in 45 minutes. They didn't arrive for 5 hours. I cried my eyes out and had to have my child with me alone in the dark. Then when the guy finally arrives he says its 379 .00 and a 19 dollar service charge and i should tip him for his time since he came all the way to me. I let him charge my card cause i has no choice alone in the dark. But this was wrong... Resolution Sought Give me a refund for the extra amount charged and in the future not lie to people. I was promised one price got charged over double. I was promised a time and he was over 3 hours late.

Company Response

8/31/2021

We don’t have this job or the name of the customer in our System she’s lying

Customer Rebuttal

9/2/2021

That is the name of the company that showed up to unlock my car. I don't know if they were sub contracted or what but my card was charged 399.00. The guys name was Mohamad. And I took a picture of the truck when it arrived. I can mail email a copy of the picture of the truck. I am not lying. This company took advantage of me and the guy Mohamad even called me and threatened me after I filed this report. I spoke with my local state representative about the threats as well

Company Final Response

9/2/2021

We don’t have this lady name on a system and you speak with the owner and the owner said we have seven companies subcontractor cell maybe this job from another company let this lady contact this phone number to get a refund as credit $200 2679914034 We spoke with the company who has her job and we get to 200 for her

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile