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Updike's Jerseyville Gas Service, LLC complaints

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613 Maple Ave
Jerseyville, IL 62052-2251 | Get Directions

(618) 498-2193

https://www.updikegas.com/

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Updike's Jerseyville Gas Service, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Updike's Jerseyville Gas Service, LLC

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1/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

12/27/2021

On July 6, 2020, your firm installed an air conditioning and heating unit at my home. Recently you had to repair the unit because rodents had gotten into it and chewed up the wires. We could not understand why the sudden rodent problem. Today, December 23, Orkin did an inspection of the property and reported something we should have noticed last July. Your employee removed the soffit in order to install the unit. Not only did he not replace the soffit, it is nowhere to be found. According to Orkin, this allows all sorts of rodents to enter the property causing much damage, not just to the unit you installed, but elsewhere on the property, and there is a considerable amount. Also, wherever he inserted the tubing/wires, are gaps allowing rodents access. They should have been sealed. It will now cost me at least $50.00 to purchase the soffit material plus labor, not to mention what it will cost to make the other repairs required due to rodent damage. This is unacceptable and certainly not very professional. I feel your company should be responsible for at least replacing the missing soffit and the cost to reinstall it. At the time of installation, we had to repair the drywall around the electrical box after him which we decided to forego. I am reporting this incident to the BBB as well as to the attorney general's office. This has caused so much stress and hardship, not only to us, the owners of t Resolution Sought For them to pay for the replacement of the missing soffit. Do not trust them to do the actual work.

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