Find a reputable business?

Complaints and Resolutions

Upgrade complaints

Read Complaints File Complaint View Full Report

275 Battery Street, 23rd Floor
San Francisco , CA 94111 | Get Directions

(844) 319-3909

https://www.upgrade.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$4,669.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Upgrade closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Upgrade

Sort by

10/28/2025

RESPONSE: Complaint was not answered Amount in Dispute: $20.00 Amount Settled: $0.00

Customer Complaint

10/2/2025

They took $10 off my account from a pending charge after the fact that the money was already taken off of my balance leaving me $.56 and this was on 29 September this year I made a deposit and taking out an ATM withdrawal leaving me with $23 and some change on my account and they decided they're gonna take $10 off again they're claiming they're right or doing December 3. I talked to cross River bank, which is under upgrade bank and they're just doing too much lying. They're not doing anything about it. It's just a whole big hassle and I'm tired of arguing with them and I just wanna do something about and get my money back. Happened in August they took an additional 10 off my account before two and lied what they were with everything was accurate and why not so it's not the first time they've done this crap Resolution Sought Get my money back

3/25/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/27/2025

Upgrade reported me late again for January, 2025!!! This has been ongoing since October, 2024. They fix it and then turn around and report late EVERY MONTH!!! They have acknowledged their continued errors but continue to report late. On 2/23, 2/24, 2/17, 2/22, 2/23 and 2/24, I have called, sent written complaints and talked to several reps, and their has yet to be a correction submitted by their reporting agency. I have been denied credit, be offered ridiculously high interest rates and my credit score has continued to take hits due to their error!!!!! Resolution Sought I want them to stop this ping pong reporting error! I want them to immediately report me current! I want the error fixed once and for all, I want them to report me accurately, if they are going to give a monetary compensation , I want what the statute for continuous violations allows which is $1000 per violation!!!! I have NEVER asked for compensation, but the frustration stress and time along with the financial impact I feel now warrants compensation!!!!

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile